General Terms and Conditions

These Terms and Conditions explain the rules that govern use of Kings Chance. They set out the relationship between us and our users, covering account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling and how we update these terms. By using our site and services you agree to comply with these terms and any account-specific requirements we notify you of.

Account responsibilities

Customers are responsible for keeping account details accurate and secure. We expect users to provide truthful personal information, to keep passwords confidential and to notify us immediately of any unauthorised access. You must not share accounts or allow others to use your login. We may suspend, restrict or close accounts where we suspect fraud, bonus abuse, suspicious activity, multiple accounts or breaches of these terms.

Eligibility requirements

To register and play you must be of legal gambling age in your jurisdiction and legally permitted to use our services. We only accept one account per person. We reserve the right to refuse registration or restrict access from countries where online gambling is prohibited or otherwise restricted. Registration and play are subject to identity and age verification checks.

Acceptable platform use

Our site is for lawful, personal use only. You must not use automated tools to access games, attempt to manipulate outcomes or otherwise interfere with normal operation. Abusive behaviour towards staff, other users or our systems is not permitted. Repeated breaches or attempts to undermine the platform may result in account suspension and forfeiture of balances related to the breach.

General bonus and promotion rules

Promotions, including welcome bonuses and free spins, are subject to separate terms which form part of these Terms and Conditions. Offers are generally limited to one per household, IP or payment method where specified. Bonus balances may carry wagering requirements, game contribution restrictions and maximum cash-out limits. We reserve the right to void bonuses and related winnings where we reasonably suspect abuse, collusion, or breach of promotional rules.

Deposits and withdrawals

All deposits and withdrawals must be made using your own payment method. We may require verification documents before processing withdrawals - for example proof of identity, proof of address and source of funds. We perform standard checks to prevent money laundering and fraud. Withdrawal limits and processing times are published in the cashier; large sums may be subject to additional checks and staged payments where necessary for risk management.

Payment account rules

Minimum and maximum amounts for deposits and withdrawals depend on the chosen method. Any fees charged by banks or payment providers are the responsibility of the user unless stated otherwise. Currency choices are set at registration and changes may be restricted.

Dispute resolution

If you have a complaint, contact our support team with full details. We aim to resolve issues promptly and fairly. If a matter cannot be resolved directly, we will outline escalation options and any independent dispute mechanisms that may be appropriate. We expect users to cooperate with investigations, including providing requested documentation.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, our services or operational needs. We will publish updates on the site and, where appropriate, notify registered users. Continued use of the platform after changes indicates acceptance. Material changes will be highlighted and users will have the opportunity to review them before continuing play.