User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use our online casino and related services. We take your privacy seriously and describe below the types of data we handle, why we need it and the ways you can manage your information.
Types of data we collect
We collect information that helps us operate accounts, process payments and keep the site secure. Broadly, this includes personal data, technical data and transactional data.
Personal data
- Name, date of birth and contact details such as email address and phone number.
- Account details including username, chosen currency and verification documents submitted for identity checks.
- Communications you send to us, for example queries to our support team.
Technical data
- Device and browser information, IP addresses and connection data.
- Cookies and similar tracking technologies used to remember preferences and help with login and security.
- Usage data such as pages visited, game activity and session times.
Transactional data
- Payment and billing details needed to process deposits and withdrawals.
- Betting and wagering history, transaction records and any bonuses or rewards applied to an account.
- Records of disputes, chargebacks or regulatory checks where relevant.
How we use your information
We use data to provide and improve our services, manage accounts, process payments, detect and prevent fraud, and comply with legal obligations. We may also use anonymised activity data for analytics and to improve site functionality.
Data protection practices
We protect information using industry-standard measures such as encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need it to provide services on our behalf.
Cookies and tracking technologies
We use cookies to remember your settings, support secure logins and provide tailored content. You can manage cookie preferences through your browser or via the cookie settings on our site. Third-party providers may also place cookies for analytics and marketing; their use is governed by their own policies.
User rights
Subject to applicable law, you may have rights to access, correct or request deletion of your personal data, and to object to certain processing. You can also request a copy of data we hold about you. Some requests may be limited if we must retain information for legal or regulatory reasons.
Access, correction and deletion
To review, update or request removal of your information, contact our data team. We will verify your identity before acting on requests to protect your account. For general enquiries please email [email protected].
Information sharing and third parties
We share data with service providers who help operate the site, payment processors, identity verification and fraud prevention services, and with authorities when required by law. We only share the minimum information necessary for each purpose and require partners to protect data appropriately.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated on the site or by email where appropriate. Continued use of our services after changes indicates acceptance of the revised policy.